If you are having any kind of technical difficulties with an app (or are looking for instructions on how to redeem an app download code), check the below FAQs and Answers to see if you can resolve the issue. If not, definitely contact us! Send an e-mail to tayler@gotgametech.com, and we’ll help you out ASAP.
Q: I have received a free subscription code for one of your subscription-based apps (ElkNut and CutRite). How do I redeem it?
A (ElkNut App): Navigate to https://elknut.app on your web browser. If you already have a Got Game Tech account, login. If not, create an account by entering your email address and choosing a password. Once logged in, select “Account” from the menu in the upper right hand corner. Scroll down to “Subscribe w/ Stripe,” which will take you to our payment portal. Once there, you can enter the discount code and subscribe. Once done, navigate back to the ElkNut app (or download it from the App Store or Play Store if you haven’t already downloaded it), log in with your email address and password, and you should be good to go!
A (CutRite App): Navigate to https://cutrite.app on your web browser. If you already have a Got Game Tech account, login. If not, create an account by entering your email address and choosing a password. Once logged in, select “Account” from the menu in the upper right hand corner. Scroll down to “Subscribe w/ Stripe,” which will take you to our payment portal. Once there, you can enter the discount code and subscribe. Once done, navigate back to the CutRite app (or download it from the App Store or Play Store if you haven’t already downloaded it), log in with your email address and password, and you should be good to go!
Q: What changes have been made to the ElkNut app recently?
We have recently converted the ElkNut mobile app from a one-time purchase to a subscription based learning platform. We are working on building out a new FAQ page for that app to help with some technical troubleshooting. Here are a couple quick links that may be useful:
- Having Trouble Subscribing to the ElkNut app?
- How to Download Content for Offline Use on the ElkNut app
For all of our other apps that are set up as one-time purchase apps, you should find the content below helpful. Any unanswered questions can be sent to tayler@gotgametech.com however, and we’ll make sure we get you taken care of.
Q: I have received a download code for one of your one-time purchase apps (Turkey Tech, Duck Tech, Whitetail Tech and Goose Tech). How do I redeem it?
A (Apple Users): You do not need to search for the app by name. Instead, open the App Store app. Select the Today Page (icon in the bottom left of the menu bar). Scroll to the very bottom of the Today Page (you will need to scroll down a few times). When you reach the bottom, you will see your Apple ID and a “Redeem” button. Select redeem and enter the code.
A (Android Users): You do not need to search for the app by name. Instead, open the Play Store app. Select the menu in the upper left (three bars). Scroll down the menu options until you see “Redeem.” Select Redeem and enter the code.
Q: How do I access the content on my app when I don’t have cell service or a wi-fi signal?
A: Any written tip you have accessed on the app with service will be available without service. All videos and audio files can be downloaded and stored on your phone to be accessed when you don’t have service on the download page or on each individual video and audio file. If you are having trouble with accessing content without service, please be sure to contact our customer service team at tayler@gotgametech.com.
Q: I’m having issues with the recorder on the audio section of the app. What should I do?
A: In order for this aspect of the app to work, you need to give the app permission to use your microphone. When you download the app, you should be asked whether you want to give that permission. However, if you selected no or this message box never popped up, then you will need to go to the settings on your phone and give the app permission to use your microphone. We have also recently been made aware of a bug on some Android devices, and we are working on a fix that should be done within the next few days.
Q: How do I navigate to other sections of the app besides the calls home page?
A: The main menu bar has moved from the top left to the bottom of the screen, and you should be able to easily navigate between pages from that lower menu bar. Additional menu items are now in the top right. Definitely check out these other sections as they are loaded with information!
Q: I’ve tried all of the above suggestions and the app still isn’t working for me. What should I do?
A: If all else fails, completely close out of the app and re-load it. Then, if the issue persists, delete the app and re-download it. The App Store or Play Store should save your purchase of the app and you won’t have to re-pay for it. (But if you do, definitely contact us and we will comp you for that!) Once you’ve re-downloaded it, take your time through the tutorial and be sure to download videos one by one (as described above) when you’re sure you have a good Internet/data connection.
Again, if these suggestions still don’t address the issue, definitely let us know. Contact us by e-mail at tayler@gotgametech.com. We will get back to you soon and help you resolve the issue.